BioCentury

Customer Resource Center

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Welcome!

Here you will find answers to commonly asked questions, including: How do I reset my password? What is included in my subscription? How do I follow the BioCentury team on Social Media? And more!

If you have a question that you don't see below, reach out to the Customer Success Team at support@biocentury.com and we'll get back to you shortly.

How do I change my password?

Hover over "Contact" in the Navigation bar to bring up the dropdown menu, then select "Forgot Password." Enter in your email and click "Continue." You will receive an email with instructions on how to reset your password.



What browsers do you support?

As current security standards and flexibility are both of utmost importance to us, we support any modern browser, including Google Chrome, Firefox, Safari and Microsoft Edge.

We do not support BioCentury on Internet Explorer browser.



Are there other login options?

Yes, we have other login and access options that can be used by your organization based on your IT preferences. Below are the options currently available. Some of these options may incur additional setup costs or site licenses. We are happy to connect with you and your IT department to discuss which option may work the best for you.

Custom Landing/Registration Page: This can simplify the registration/login process, and is customized for your organization. It is compatible with federated authentication and IP authentication.

Federated Authentication: Integrates with your corporate authentication system, so your users can login with their corporate username/password to access BioCentury. This can simplify both registration and login for anyone at your company who uses BioCentury, as well as remove access from your employees who have left your company. We currently support OpenAthens and SAML protocols.

IP Authentication: Allows access to BioCentury by anyone within your corporate network (with a dedicated IP address), without requiring separate login. We can set up auto-login with a defined set of IPs for your organization.

XML/RSS feeds: Provide you with full-content (XML) or headlines/summaries/links (RSS) for content portals and intranets.



Why do I continue to receive the cookie consent message when I visit the BioCentury website?

The consent to cookies message will appear at the bottom of your screen if you use incognito mode or regularly clear your cookies.