Career Opportunities

Job Summary

BioCentury is a subscription-based business intelligence platform for global biopharma executives and investors. Encompassing a suite of solutions including deep-dive analyses, a robust database, global conferences and multimedia events, our platform gives our customers confidence when making business critical decisions.

We are looking for an experienced Customer Success Manager (CSM) based in the UK to join our growing team. CSMs at BioCentury provide support, drive awareness, and highlight the value of our solutions for our customers. As a CSM, you will be joining an agile team to help ensure our customers are getting everything they can out of BioCentury.

Responsibilities

• Serve as primary Customer contact during European business hours
• Leverage tools and technology to deliver value to multiple accounts at once through 1:Many programs, such as creating email campaigns, custom training, and onboarding
• Provide onboarding and training for new subscribers
• Provide continuous education for customers to maximize product usage
• Proactively analyze customer product usage and provide strategic advice on how engagement campaigns can be improved or optimized
• Work within CRM, CMS and Marketing software platforms to help manage accounts and create/modify engagement campaigns
• Provide support BioCentury conferences and events
• Using customer feedback, work with teams cross-functionally to assist with product improvements
• Create knowledge materials to expand our Customer Resource Center

Skills and Experience

• 3+ years’ experience as a CSM, or similar role
• BA/BS or equivalent experience
• Experience collaborating cross-functionally to solve business and technical problems
• Ability to travel to customer-facing events and meetings when required
• Superb written and verbal communication skills
• Strong technical aptitude and ability to simplify complex concepts
• Ability to anticipate customer needs and drive scalable solutions
• Excellent communication and presentation skills, especially when evangelizing our solutions
• Genuine curiosity, plus desire to learn about existing and new tools in the testing ecosystem
• Demonstrated experience in customer success, support, account management, or similar role
• Experience delivering an exceptional level of customer support to enterprise customers
• Self-sufficient, as well as a strong ability to work closely with teammates or across business units to move projects forward
• Comfortable working with a high level of adaptability and flexibility in a fast-paced environment
• The ability to work independently and remotely in a deadline-driven and dynamic environment
• The ability to work across multiple time zones with Company staff, contractors and stakeholders in the U.S., Europe and Asia
  
  

In Addition:

• Experience in 1:Many programs strategy and campaign development, preferably in marketing automation software
• Experience managing accounts/subscriptions in a CRM, preferably Dynamics

• Experience in biotech or pharma, or background that allows you to understand and follow trends in the evolving life sciences market
  
  This is a full-time position.
  
  All BioCentury employees are obligated to meet the highest standards with respect to accuracy, conflict of interest, intellectual property rights, slander, confidentiality and respect for information sources and our audience.
  
  COMPENSATION & BENEFITS
  
  

• Salary commensurate with experience

Interested candidates should submit a resume and a cover letter to CSMsubmissions@biocentury.com

Submissions without a cover letter will not be considered.