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Frequently Asked Questions

Password and User ID
Non-receipt of my BioCentury, SciBX or Extra publication(s)
Contact Us
Subscribe
Free Trials of BioCentury Publications and Products
Purchase Articles and/or Get Reprints with Permission to Distribute and/or Post to Your Corporate Website
BioCentury Conferences
BioCentury TV Sponsorship
Sending Press Releases to BioCentury
Careers at BioCentury

 
Password and User ID

› What is my User ID?
Your User ID will always be your email address.

› I forgot my User ID.
If you have forgotten the User ID (email address) with which you set up your BioCentury account, click here to submit a request for your User ID from a BioCentury Customer Support representative. Or you may call Customer Support
at +1 650-595-5333 x 210 between 6 a.m. and 5 p.m. PST, Monday through Friday.

› I forgot my password.
If you forgot your password, click here to submit a request for a temporary password. After entering your User ID, you will receive an email from BioCentury with a temporary password. Use the temporary password to log in to the BioCentury website. (After logging in, you can select CHANGE PASSWORD from HELP & SUPPORT to change the temporary password to a password of your choice.)

› How do I change my password?
After logging in to www.biocentury.com with your current or temporary password, click here, or select HELP & SUPPORT, then select CHANGE PASSWORD and follow the instructions.

› When I try to log on to www.biocentury.com, I receive an error message "Incorrect User ID or Password."
• Check to make sure your User ID (email address) is the email address for your BioCentury account to which your publication is normally delivered.

• Make sure your password is entered correctly. To reset your password, click here.

• If you cannot reset your password, contact support@biocentury.com with details of your problem, or call BioCentury Customer Support at +1 650-595-5333 x 210.

› I'm having trouble logging in.
• If you have entered your User ID and password, but are having trouble logging in, please click here to clear your cookies from www.biocentury.com (all other cookies will still be intact), and then try to log in again. If you continue to have problems, please call Customer Support at +1 650-595-5333 x 210.

 
Non-receipt of my BioCentury, SciBX or BioCentury Extra publication(s)

› I didn't receive my publication today.
• Check your email junk and/or bulk mail folders to see if your publication was sent to either of these folders.

• If the publication is not in either the junk and/or bulk mail folders, follow these instructions:

If you have not received your publication for more than a day from its usual arrival to your inbox, request your IT Department to "white list" these email addresses:

biocentury_extra@biocentury.com
tcorral@biocentury.com
scibx@biocentury.com
support@biocentury.com
publisher@biocentury.com

If your IT Department cannot find a problem with its filters and has put these email addresses on the "white list," email support@biocentury.com with details of your issue, or call BioCentury Customer Support at +1 650-595-5333 x 210, Monday through Friday, 6 a.m. - 5 p.m. PST.
 
If you are an individual subscriber without an IT Department, email support@biocentury.com, or call BioCentury Customer Support at +1 650-595-5333 x 210.

 
Contact Us

› Where is BioCentury located?
BioCentury has office locations in the U.S. and U.K. To learn more, click here.

› I need to contact a specific department.

• Subscriber Services
Subscriptions: For questions regarding BioCentury, SciBX or BCIQ subscriptions, email subscribe@biocentury.com or call Subscriber Services at +1 650-595-5333 x 210 (Monday-Friday, 6 a.m. - 5 p.m. PST).
 
Customer Support:
› For general customer support or technical questions regarding BioCentury, SciBX or BCIQ, email support@biocentury.com or call Customer Support at +1 650-595-5333 x 210 (Monday-Friday, 6 a.m. - 5 p.m. PST).
› For questions regarding the biocenturytv.com website, email webmaster@biocenturytv.com.
 
Accounting & Billing: For inquiries about invoices, payment status, or billing information, email finance@biocentury.com.

• Editorial
BioCentury, BioCentury Extra & SciBX: To send a press release or to contact the BioCentury and SciBX editorial departments, email pressreleases@biocentury.com.
 
BioCentury This Week Television:
› For questions regarding TV editorial content or guest appearances, email editorial@biocenturytv.com.
› To contribute viewer comments, email viewercomments@biocenturytv.com.

• Business Services
Advertising: To advertise on "BioCentury This Week" TV, email Shawn Jones Clarke or call +1 202-895-5584.
 
Conferences: To contact BioCentury's Conferences Group, email conferences@biocentury.com.
 
Webcasts, Podcasts, White Papers: Learn about promotional multimedia opportunities on biocentury.com, email Jamie Gould or call +1 650-595-5333 x 217
 
Reprints & Permissions: For permission to reprint or distribute a published article, email businessservices@biocentury.com.
 
Careers: To contact BioCentury regarding job opportunities or to submit a resume, email careers@biocentury.com.
 
Corporate Services: For privacy policy matters and other corporate inquiries, email privacy@biocentury.com.

 
Subscribe

› How do I subscribe to BioCentury's publications, Archives and BCIQ database products?
To subscribe, contact an account manager, inquire about pricing, or request information on group licenses, click here.

› Can I get a free trial of the BioCentury publications, Archives and BCIQ database products before purchasing a subscription?
We provide free trials of all BioCentury products. For more information, click here.

 
Free Trials of BioCentury Publications and Products

› How can I get a free trial of BioCentury, the Bernstein Report on BioBusiness, SciBX: Science-Business eXchange, and/or BCIQ: BioCentury Online Intelligence?
We provide complimentary trials of our BioCentury publications package and BCIQ to companies, investment firms, organizations and individuals involved in the life science industry. Click here for more information.

› How do I arrange for a free demonstration of BCIQ: BioCentury Online Intelligence?
We provide complimentary demonstrations of our BCIQ online data solutions product for you and your team via webinar. Please contact support@biocentury.com to arrange a date and time, or call +1 650-595-5333 x 210.

 
Purchase Articles and/or Get Reprints with Permission to Distribute and/or Post to Your Corporate Website

› How do I purchase an article published in BioCentury or SciBX for personal use?
To purchase an article from the BioCentury website for your personal use: From the article page, click on Add to Cart, and follow the instructions for purchase.

› How do I purchase an article published in BioCentury or SciBX for reprints for investor kits or for meetings? How do I receive rights to distribute and/or permission to post an article on my corporate website?
To purchase an article from the BioCentury website, from that article page, click on Add to Cart, and follow the instructions for ordering reprints and receiving rights to distribute and/or post on your corporate website.

 
BioCentury Conferences

› Where can I find information about BioCentury conferences?
For information on conferences, click here.

› How can I become a sponsor of a BioCentury conference?
For information on becoming a conference sponsor, email Publisher Eric Pierce.

 
BioCentury TV Sponsorship

› How can I become a sponsor of the BioCentury TV program?
For information on becoming a BioCentury television sponsor, email Tom Carey, Vice President, Commercial Operations.

 
Sending Press Releases to BioCentury

› Where do I send my company's press releases?
Press releases may be sent to pressreleases@biocentury.com.

 
Careers at BioCentury

› Where can I find information about careers and job opportunities at BioCentury?
To learn more about careers at BioCentury and current job openings, click here.